Opis stanowiska

Managing and monitoring operations

Managing department SLA and BBSC indicators

Managing Team Leaders to provide professional service to customers

Driving actions improving customer satisfaction

Providing professional support and guidance to Team Leaders

Managing customer relationship and expectations

Assuring adherence to procedures and high level of process quality in the department

Coordinating productivity and profitability improvement actions of S&P department

Developing key talents and potentials in the team

Identifying structural issues and implementing improvements

Leading projects and/or coaching project leaders

Assuring monitoring, analyzing and solving problematic issues

Securing knowledge management within the department

Handling and preventing customer complaints and escalations

Identifying and exploring new business opportunities

Organizing and performing regular interactions with operational staff (skip-level meetings, MBWA etc.)

Wymagania

Fluent English

Knowledge of other European language would be an asset

Minimum 4 years of leadership experience on the similar position

Minimum 2 years of experience in S&P area

Customer orientation and experience in maintaining relationships with client on managerial level

Drive for results

Personal efficiency and time management

Interpersonal and motivational skills

Excellent communication skills

Networking skills

Independence and decision-making skills

Pro-active and preventive approach in problem-solving

Self - independent process management

Analytical skills & eye for detail

Focus on quality

Ability to identify innovative improvement opportunities and coordinate their implementation

Stress resistance

Oferujemy

Career in the multinational company

Unique opportunity to take part in international projects and gain experience with various businesses

Set of social benefits to choose from

Salary adequate to your competencies

External and internal training programme