Opis stanowiska

An international company with advanced structures and opportunities for development is looking for candidates for the position of 1st line support consultant in the IT area with very good level of English. This is a contract for 1 year with possibility to prolong.

Responsibilities include:

• providing first line technical support by contacting customers via email and telephone,
• solving problems regarding password generation, creating a group of accounts, verification of accounts, Windows, MS Office,
• providing information about the IT products ordered by users,
• recording / classifying incoming requests with an appropriate indication of their priority,
• contacting with experts,
• forwarding unresolved cases to the second line support.

Wymagania

• Very good English,
• Experience in working on similar position,
• Willingness to work and commitment,
• Knowledge of MS Office.

Oferujemy

• employment on the basis of the temporary contract signed for 1 year,
• stable office working hours from Monday to Friday,
• international environment,
• opportunity to gain experience in IT and customer support,
• a package of initial trainings,
• very attractive benefits (internal and external trainings, e-learning, sports card, life insurance, medical care),
• possibility to prolong the contract.