Responsibilities:

Order management
Monitoring of inventory availability, communicating possible stock level shortages
Receiving and managing customer complaints
Maintaining the highest standards of quality in customer service
Close cooperation with sales, warehouse and transport department
Ensure timely deliveries
Preparation of reports and analysis

Job Requirements:

Higher education
One year experience on a similar position or in Call Center, Contact Center, HelpDesk
Excellent communication and interpersonal skills
Ability to organize and prioritize work
Ability to work in stressful situations and under time pressure
Very good knowledge of MS Office, especially MS Excel
Knowledge of SAP will be an additional value
Fluent or very good English and German or French or Italian or Spanish or Portuguese or Dutch or Slovak or Czech or Norwegian or Swedish or Flemish or Hungarian or Latvian

We offer:

Participation in interesting and challenging projects in international environment
Stable employment
Attractive salary
Bonuses and benefits package
Good atmosphere at work
Comfortable work conditions