Opis stanowiska

Do you want to gain experience in the IT industry- You don't have to have a background and work full-time!

"There is a large number of employees, which comes to us, with very little IT knowledge. However, we give a chance to people who desire to work in this industry with no proper education. Therefore, we learn everything from scratch, so that now these workers solve very advanced problems."

An international company with advanced structures and opportunities for development is looking for candidates for the position of 1st line support consultant in the IT area with communicative levels of English and German. There is a possibility to work part-time accordingly to your own graphic.

Responsibilities include:

• providing first line technical support by contacting customers via email and telephone,
• solving problems regarding password generation, creating a group of accounts, verification of accounts, Windows, MS Office,
• providing information about the IT products ordered by users,
• recording / classifying incoming requests with an appropriate indication of their priority,
• contacting with experts,
• forwarding unresolved cases to the second line support.

Wymagania

• Fluent German,
• Minimum basic knowledge of English,
• Willingness to work and commitment,
• Knowledge of MS Office,

Oferujemy

• stable employment on the basis of an employment contract in a company with an established position on the market,
• flexible graphic,
• international environment,
• work with foreign languages,
• opportunity to gain experience in IT and customer support,
• a package of initial training,
• very attractive benefits (internal and external trainings, e-learning, funding lens / glasses, sports card, life insurance, medical care and fresh fruit once a week).