Opis stanowiska

Purpose of Role: 

• To provide a single point of contact for users,
• Dealing with the management of both routine and non- routine incidents, problems and requests,
• Provision of 1st line support for incidents. 

Responsibilities: 
• Receive, log, classify and prioritise incident and calls in French. 
• Perform 1st line diagnosis and resolution, if possible. 
• Route incident and calls to appropriate resolver groups and progress to closure with users. 
• Route calls to the Asset Agents where asset details are required to be updated. 
• Escalate incident calls as necessary and according to procedure. 
• Record accurate details of calls (user, asset, resolution, user satisfaction information) 

We offer: 
• Guarantee personal development (training, workshops) 
• Challenging work environment 
• Highly motivated team and international corporate culture 
• Full-time job 
• Competitive salary 
• Benefit package: private medical care, sport cards, lunch vouchers, site events.