Opis stanowiska

• Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu ETERNUS CS200, CommVault Simpana and EMC NetWorker Storage systems,


• Resolution via SW fixes/workaround, configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7,


• Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner


• Escalation to back level or vendor with provision of appropriate diagnose material from customers


• Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction


• Escalation handling and coordination of customer requirements towards next levels/vendors


• In critical customer situations and on special requirements out of countries on site support at customer site


• Communication interface to local engineers /partners, provide technical documentation and information materials


• Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.

Wymagania

•  B1 level (or higher) of spoken and written English including technical vocabulary


• Broad technical experience in service and/or development


• Knowledge of storage backup systems and architecture in data centers, preferable from CommVault and Fujitsu


• Work in international virtual teams and departments, professional customer contact


• Ability to work autonomous and under pressure from customer/countries side


• Customer and service oriented thinking, putting customer first


• Professional communication and presentation skills Self-motivated to continuously improve knowledge and keep skills up to date. 

Oferujemy

• Internal and external training


• Attractive salary


• Great atmosphere and a chance to work with inspiring people from all around the world


• Relocation support


• Private medical care


• Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies


• Fresh fruit


• Flexibility – many positions allow working part time or home office.