Opis stanowiska

An international company with advanced structures and opportunities for development is looking for candidates for the position of 1st line support consultant in the IT area with communicative level of German

Responsibilities include:

• providing first line technical support by contacting customers via email and telephone,
• forwarding unresolved cases to the second line support.
• solving problems regarding password generation, creating a group of accounts, verification of accounts, Windows, MS Office,
• providing information about the IT products ordered by users,
• recording / classifying incoming requests with an appropriate indication of their priority,
• contacting with experts,
• providing information about the IT products ordered by users.

Wymagania

• fluent German language,
• basic English skills (min. A2),
• willingness to learn, work and commitment,
• knowledge of MS Office,
• willingness for shift work.

Oferujemy

• opportunity to gain experience in IT and customer support,
• international environment,
• work with foreign languages,
• stable employment on the basis of an employment contract in a company with an established position on the market,
• a package of initial training,
• very attractive benefits (internal and external trainings, e-learning, funding lens / glasses, sports card, life insurance, medical care and fresh fruit once a week).
• work in part-time is also possible!