Your team:

Procurement Services Center (PSC) based in Łódź, Poland, is part of global Philips Procurement organization performing sourcing and procurement activities for (indirect) goods and services for the company worldwide.

PSC acts on behalf of the Philips businesses, handling defined steps in the purchasing process – from demand analysis to final delivery. PSC delivers value added services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior purchasing experiences by listening and acting on our customers’ feedback.

Your challenge & responsibilities:

• Providing day to day operation related to updates and maintenance of IMS purchasing instructions.


• Administration of particular Philips Lighting application dedicated to stock updated documents used on daily bases by IMS procurement community and requestors globally.


• Perform all required reporting and trend analysis


• Ensuring that all incoming instructions modifications/changes are implemented as quickly as possible with maximum attention on details.


• Ensuring that incoming enquires are answered in a professional, fast and efficient manner


• Gathering all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the system


• Reporting incoming issues, monitoring status and driving their resolution


• Cooperating with outsourcing partner to ensure that all tasks are in align with Philips Lighting Procurement procedures


• Providing appropriate reporting on a timely manner as well as ad-hoc reporting


• Providing support to different procurement projects


• Propose and drive improvement initiatives