Opis stanowiska

• Provides the first stage HR support and guidance to customers on policies, procedures, data management, systems and documentation preparation from hire to retire.


• Cooperates with next levels of support to deliver coherent deliverables to customers’ requests.


• Manages customers claims according to the defined KPIs targets. Determines which queries  requires escalation and decides which complex queries should be delegated further.


• Collaborates with Solution Center peers and next levels of support and function experts, HR service providers to understand broader scope of processes and provide best in class service.


• Works on operational excellence within own area of responsibility and recommends processes improvements.

Wymagania

• Relevant experience in HR Delivery support


• Bachelor’s Degree preferred in HR


• Sound and comprehensive team player skills


• Strong customer service mindset


• Good communication skills


• Ability to cooperate in international matrix organization and customer-oriented attitude and multicultural awareness


• Strong understanding of HR SSC practice


• Well organized, ability to prioritize, and meet deadlines


• Demonstrates flexibility in response to unexpected situations and escalations


• Ability to solve less complex issues independently


• Performs well under pressure


• Continuous improvement initiative


• Attention to detail


• Knowledge of minimum 2 languages including English and another European language

Oferujemy

• Employment contract (umowa o pracę)


• Competitive salary and annual bonus


• Full time Monday to Friday (flexible working time)


• Good opportunities to start professional career within worldly known company


• Work in dynamic international environment


• Internal trainings


• Private medical care


• Life insurance


• Gym membership